Who we are
Zan Maldive Tours and Safaris, an inbound tour operator and destination management company with its office in Maungani, Zanzibar, Tanzania.
Enquiries and bookings
Submitting a form on this website is a request, not a confirmed booking. A booking exists once we have confirmed availability in writing and you have accepted the price we quote.
Prices
Prices are quoted per booking and confirmed in writing. Where a price is not shown on this website, it is because it has not been set for that product and will be quoted on request.
What is included
Each tour page lists what is included and excluded. Anything not listed as included is excluded.
Changes by us
Weather, tide and sea conditions affect boat excursions. Where an excursion cannot run safely we will offer an alternative date or a refund. Where a site is closed or inaccessible, your guide will adjust the route.
Changes by you
Tell us as early as possible and we will do what we can. Changes close to the travel date may not be possible where suppliers have already been committed.
Your responsibilities
You are responsible for valid travel documents and visas, for adequate travel insurance, for declaring medical conditions and dietary needs that affect your trip, and for arriving at the agreed pickup point at the agreed time.
Liability
We arrange two kinds of service, and our responsibility differs between them.
Where we operate the service ourselves, which covers our guided excursions and our own transfers, we are responsible for delivering it with reasonable skill and care, and for the acts of the guides and drivers we assign to you.
Where we book a service supplied by someone else, which covers hotels, safari camps, airlines, ferries and activity providers, we act as your agent. The contract for that service is between you and the supplier, and the supplier’s own terms apply. We select suppliers with care and we will help you resolve any problem, but we are not responsible for their acts or omissions.
We are not responsible for loss, delay or injury caused by events outside our reasonable control. These include weather, sea and tide conditions, road closures, flight and ferry delays, strikes, civil disturbance, epidemic, government action and the closure of any site or park.
We are not responsible for personal belongings. Keep valuables with you, and use the safe at your accommodation.
Nothing in these terms limits any liability which cannot lawfully be limited, including liability for death or personal injury caused by our negligence.
Insurance
Travel insurance is a condition of booking with us. Before you travel you must hold a policy covering medical treatment and emergency evacuation in Tanzania, trip cancellation and curtailment, and your baggage and personal belongings.
If your trip includes diving, snorkelling from a boat, quad biking, ziplining, horse riding, kitesurfing or any other activity your insurer treats as hazardous, check that your policy covers it by name. Many standard policies do not.
Medical evacuation from Zanzibar or from a remote safari camp is expensive and is normally payable in advance. We may ask for your policy number and your insurer’s emergency telephone number before travel. Travelling without cover is at your own risk and at your own cost.
Health, safety and conduct
Follow the safety instructions of your guide, driver, boat captain and camp staff at all times. On safari this includes staying in the vehicle unless told otherwise. On the water it includes wearing the life jacket provided.
Some activities carry minimum age, height, weight or fitness requirements. Where these apply they are stated on the relevant tour page. Tell us at the time of booking about any medical condition, mobility need, allergy or dietary requirement affecting your trip.
We may end a trip without refund where a guest behaves in a way which endangers others, damages property or breaks Tanzanian law. Zanzibar is a predominantly Muslim island, and modest dress is expected away from hotel beaches and in Stone Town.
If something goes wrong
Tell your guide, driver or our office at the time. Most problems can be fixed the same day, and almost none can be fixed after you have left the country.
If the matter is not resolved on the spot, write to us at info@zanmaldivetours.com within 28 days of the end of your trip. Include your booking reference, what happened, when, and what you would like us to do. We acknowledge every complaint within 7 days and aim to give a full reply within 28 days. Where a third-party supplier is involved we will take the matter up with them on your behalf and keep you informed.
Governing law
These terms and any booking made under them are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction.
Consumer protection law in your own country may give you rights which cannot be excluded by contract. Nothing in these terms affects those rights.
Photographs
Our guides sometimes take photographs during a trip. We only use a photograph showing an identifiable guest in our marketing where that guest has agreed. Tell your guide, or write to us, if you would prefer not to appear.
Your data
How we handle the information you give us is set out in our privacy policy.
Changes to these terms
We may update these terms. The version applying to your booking is the version published on the day we confirm it in writing.
Contact
Zan Maldive Tours and Safaris, Maungani, Zanzibar, Tanzania. Telephone and WhatsApp +255 712 975 565. E-mail info@zanmaldivetours.com.